Please read these terms carefully before placing an order with SOLID3D.
Last updated: July 2026
All 3D models or data provided to SOLID3D.IMAGEIT.COM.AU referred to here-in as IMAGE IT must be created by or legally obtained by the user. Any liability resulting from illegally obtained digital content provided to IMAGE IT will be the responsibility of the user.
A member of the IMAGE IT production team will review all models for manufacturability based on the requested manufacturing and post-processing options. This review will be performed with best effort, but since we are not familiar with the intricacies of each part, we cannot guarantee that once approved, there will not be unanticipated complexity or recommended changes to the manufacturing process.
Unless contracted separately, we do not perform a full engineering review for potential design-related issues such as mating tolerances, thin walls, or mechanical strength. Any design, processing, or material recommendations provided by IMAGE IT should be used as general guidance, and there are no guarantees related to this information.
Without prior express written agreement, IMAGE IT does not warrant the specific use or application of any part produced. The suitability of the product and/or intended use shall be solely the responsibility of the user. The customer is also responsible for the evaluation of and determination of the suitability and compliance with applicable regulations of the products and/or 3D printed parts for any use, especially for uses (including but not limited to medical/dental, food contact, automotive, heavy industry, defense, and consumer products) that are regulated by AU, and other applicable governments.
Print orientation and other related production settings, such as slicer settings when using FDM technologies, will be optimized based on experience and best practices to balance cost, finish, and strength. Please provide any specific production requests in the notes section during order confirmation.
IMAGE IT does not guarantee a specific delivery or completion date. Estimated lead times are based on historical averages and presented as business days. These estimates exclude weekends (Saturday & Sunday) as well as common national holidays including but not limited to Christmas, New Year's, Thanksgiving, and July 4th.
All quotes provided by IMAGE IT must be thoroughly reviewed by the client for accuracy. This includes the accuracy of the correct 3D models being used, quantities, technology, materials, post-processing options, and any specific production requests. Once payment is submitted or a purchase order is supplied, the quote is considered reviewed and fully accurate. Any changes or reproduction costs associated with inaccuracy of the original quote would be the responsibility of the user.
IMAGE IT quality control process is based on the following common industry standards:
Overall bounding box dimensions are verified to be within the following tolerances:
Dimensional accuracy of any specific geometric features may not be guaranteed unless prior agreement is made. Dimensional drawing(s) may be requested, and additional fees may apply.
Mechanical or performance properties may not be guaranteed unless prior agreement is made. Technical data sheets may be provided for the raw materials used; however, the mechanical performance of any parts may be specific to design and/or other factors outside of IMAGE IT's control.
Full-color parts produced utilizing the HP 580 technology may have variance between colors displayed on a computer model and the resulting physical part, as well as variance in colors produced between individual parts within large batches. The most notable color discrepancy occurs with pure white and pure black — these typically result in a "warm white" color and a "dark grey," respectively.
Vapor smoothing can improve liquid impermeability and provide a glossy finish, but no guarantee to the effectiveness or consistency of this post-processing option can be provided due to a high number of potential variables, including but not limited to current weather conditions. The most influential variable is part geometry. Generally, thick models or features will be processed to a higher degree than thin areas. Models which include a wide variance in cross-section thickness may be inconsistent when processed.
Any part found to be non-conformant based on the above standard would be eligible for rework, reproduction, credit, or refund of the production cost associated with that specific part. The following conditions must be met for this warranty to apply:
IMAGE IT assumes that all 3D models and intellectual property provided are confidential and will not disclose, share, distribute, or otherwise make available any part of the 3D models or related information to any third party without the express written consent of the Client, except where necessary to involve third-party subcontractors or partners to complete the project. In such cases, IMAGE IT will ensure that any third parties are bound by confidentiality obligations equivalent to those in this agreement. IMAGE IT will use the 3D models solely for the purpose of fulfilling the client's manufacturing needs and for no other purpose.
IMAGE IT will take all reasonable precautions to safeguard client information from unauthorized access, copying, or use. All digital copies of the 3D models will be stored on a secured server with restricted access, and will be retained solely for the purpose of record-keeping and future orders, unless otherwise agreed.
Payment must be received via credit card before an order is processed unless credit terms have been approved.
To qualify for credit terms, customers must demonstrate a consistent history of orders over a six-month period, totaling at least $10,000. Additionally, applicants must complete a credit application and agree to the outlined payment terms. Approved accounts will receive Net 30 terms, requiring full payment within 30 days of the order fulfillment date.
Net 30 payments can be made via ACH transfer or check. Credit card payments made after Net 30 terms have been applied will incur a 3% surcharge. A maximum credit limit will be assigned based on approval and may be adjusted at our discretion based on payment history and business needs.
Applicants must provide accurate financial information and promptly report any significant changes in financial condition or ownership. Late payments are subject to a 2% monthly fee on outstanding balances. We reserve the right to modify credit terms, adjust credit limits, or terminate credit agreements at any time, with or without notice. By submitting a credit application, the applicant authorises us to verify the provided information, including contacting credit references and obtaining consumer credit reports if necessary.
All international shipments are conducted under CFR (Cost and Freight) Incoterms. Customers are responsible for all import duties, taxes, customs clearance, and any other charges that may arise upon arrival of the goods at the destination port. By placing an order for an international shipment, you acknowledge and accept these terms.
If you have any questions or concerns regarding these terms, please send an email to info@solid3d.imageit.com.au.